Welcome to Parts Guys eBay Shop! We strive to provide you with quality automotive parts and accessories along with a seamless shopping experience. This Delivery Policy outlines our shipping and delivery procedures to ensure you receive your purchases in a timely and efficient manner.

1. Shipping Methods:

We offer various shipping methods to accommodate your needs. The available options may include but are not limited to:

• Standard Shipping:This is our default shipping method. It typically takes 2 business days to deliver within the UK. Shipping costs and delivery times may vary based on your location and the size/weight of the item. Post codes classed as “Highlands and Islands” may include an extra charge
• Expedited Shipping:For customers who need their orders faster, we offer expedited shipping services at an additional cost. Expedited shipping usually takes 1 business days within the UK.
• International Shipping:We also offer international shipping for customers outside of the UK. Please note that international shipping may incur additional fees, customs duties, and longer delivery times due to customs clearance.

2. Processing Time:

Orders are typically processed within 1 business days after payment confirmation. During peak seasons or special promotions, processing times may vary, but we make every effort to ship your order as soon as possible.

3. Tracking Information:

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow to the end of the business day for the tracking information to become available.

4. Delivery Time:

The estimated delivery time for your order depends on the shipping method you selected, your location, and other factors. While we strive to meet our delivery estimates, please understand that occasional delays can occur due to unforeseen circumstances, such as weather conditions or carrier issues.

5. Delivery Address:

Please ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to change your delivery address, please contact our customer support team as soon as possible.

7. Receiving Your Order:

When your order is delivered, please inspect the package for any visible damage. If you notice any damage to the package or its contents, please make note of it with the delivery driver and contact us immediately.

8. Returns and Exchanges:

For information about returning or exchanging items, please refer to our Returns and Exchanges Policy, which can be found on our eBay shop.

9. Contact Us:

If you have any questions, concerns, or issues regarding your delivery or shipping, please don’t hesitate to contact our customer support team. We are here to assist you. Thank you for choosing Parts Guys eBay Shop. We appreciate your business and look forward to serving you.

Welcome to Parts Guys eBay Store! Before you browse, shop, or make a purchase on our eBay store, please carefully review the following Terms and Conditions. These terms govern your use of our store, including all purchases and transactions made on eBay. By accessing or using our store, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using our eBay store.

1. Use of Our eBay Store:

• a. You must be at least 18 years old to make purchases from our eBay store.
• b. You agree to use our eBay store for lawful purposes only and not engage in any fraudulent, illegal, or unauthorized activities.
• c. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Listings and Descriptions:

a. We make every effort to provide accurate product listings and descriptions. However, we do not guarantee the accuracy, completeness, or reliability of any product information. If you have questions or concerns about a product, please contact us before making a purchase.

3. Pricing and Payment:

• a. Prices listed on our eBay store are subject to change without notice. The price you see at the time of purchase is the price you will be charged.
• b. We accept payment through eBay’s approved payment methods. You are responsible for ensuring that your payment information is accurate and up to date.

4. Shipping and Delivery:

a. Our Shipping and Delivery Policy (linked on our eBay store) outlines our shipping procedures, costs, and delivery times. By making a purchase, you agree to the terms outlined in that policy.

5. Returns and Exchanges:

a. For information about returning or exchanging items, please refer to our Returns and Exchanges Policy (linked on our eBay store).

6. Privacy and Data Protection:

a. Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy (linked on our eBay store).

7. Feedback and Reviews:

a. We appreciate your feedback and reviews. By providing feedback, you agree to do so honestly and accurately. We reserve the right to respond to and address any negative feedback.

8. Intellectual Property:

a. All content on our eBay store, including text, images, logos, and graphics, is protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute our content without our written consent.

9. Limitation of Liability:

a. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our eBay store or the products purchased from us.

10. Changes to Terms and Conditions:

a. We reserve the right to update or modify these Terms and Conditions at any time without notice. It is your responsibility to review these terms periodically for any changes. Thank you for shopping at Parts Guys eBay Store. If you have any questions or concerns regarding these terms or any aspect of our eBay store, please contact us through eBay’s messaging system or the contact information provided in our eBay store. Your satisfaction is important to us, and we aim to provide you with a positive shopping experience.

1. Eligibility for Returns:

a. You may be eligible for a return if you meet the following conditions:

• You have purchased the item from Parts Guys eBay Store.
• The item is in its original condition, including original packaging, tags, and any accompanying accessories.
• You request a return within 30 days of receiving the item.

2. Non-Returnable Items:

a. The following items are non-returnable:

• Items that have been used, installed, or altered from their original condition.
• Items marked as “Non-Returnable” in the product description.
• Items with missing parts, damaged packaging, or other signs of wear and tear that prevent resale.

3. Return Process:

a. To initiate a return, follow these steps:

• Contact Parts Guys eBay Store through the eBay messaging system or by using the contact information provided on our eBay store page.
• Provide your order number, a description of the item you want to return, and the reason for the return.
• Wait for our response and instructions, which will include a return authorisation if your request is approved.

b. You are responsible for shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.

4. Return Shipping Costs:

a. If you are returning an item due to a defect or an error on our part (e.g., you received the wrong item or a damaged item), we will cover the return shipping costs.

b. If you are returning an item for reasons other than defects or errors on our part (e.g., you changed your mind or no longer need the item), you are responsible for the return shipping costs.

4. Return Shipping Costs:

a. If you are returning an item due to a defect or an error on our part (e.g., you received the wrong item or a damaged item), we will cover the return shipping costs.

b. If you are returning an item for reasons other than defects or errors on our part (e.g., you changed your mind or no longer need the item), you are responsible for the return shipping costs.

5. Refund or Exchange:

a. Upon receiving the returned item and inspecting it, we will process your refund or exchange based on your preference:

• Refund: If you choose a refund, we will credit the original payment method used for the purchase. Please allow 1-2 business days for the refund to be processed.
• Exchange: If you request an exchange for the same item, we will ship the replacement item to you upon receiving and inspecting the returned item.

6. Contact Us:

a. If you have any questions or concerns regarding our Returns Policy or need assistance with a return, please contact us through eBay’s messaging system or use the contact information provided on our eBay store page.

We value your business and are dedicated to ensuring a smooth and fair return process. Thank you for shopping at Parts Guys eBay Store. Your satisfaction is important to us, and we look forward to assisting you with any returns or exchanges.