POSTAGE POLICY
1. Shipping Methods:
We offer various shipping methods to accommodate your needs. The available options may include but are not limited to:
Standard Shipping: This is our default shipping method. It typically takes 2 business days to deliver within the UK. Shipping costs and delivery times may vary based on your location and the size/weight of the item. Post codes classed as “Highlands and Islands” may include an extra charge
Expedited Shipping: For customers who need their orders faster, we offer expedited shipping services at an additional cost. Expedited shipping usually takes 1 business days within the UK.
International Shipping: We also offer international shipping for customers outside of the UK. Please note that international shipping may incur additional fees, customs duties, and longer delivery times due to customs clearance.
2. Processing Time:
Orders are typically processed within 1 business days after payment confirmation. During peak seasons or special promotions, processing times may vary, but we make every effort to ship your order as soon as possible.
3. Tracking Information:
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow to the end of the business day for the tracking information to become available.
4. Delivery Time:
The estimated delivery time for your order depends on the shipping method you selected, your location, and other factors. While we strive to meet our delivery estimates, please understand that occasional delays can occur due to unforeseen circumstances, such as weather conditions or carrier issues.
5. Delivery Address:
Please ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to change your delivery address, please contact our customer support team as soon as possible.
7. Receiving Your Order:
When your order is delivered, please inspect the package for any visible damage. If you notice any damage to the package or its contents, please make note of it with the delivery driver and contact us immediately.
8. Returns and Exchanges:
For information about returning or exchanging items, please refer to our Returns and Exchanges Policy, which can be found on our website.
9. Contact Us:
If you have any questions, concerns, or issues regarding your delivery or shipping, please don’t hesitate to contact our customer support team. We are here to assist you. Thank you for choosing Parts Guys Shop. We appreciate your business and look forward to serving you.
RETURN POLICY
RETURNS POLICY
1. Eligibility for Returns:
a. You may be eligible for a return if you meet the following conditions:
You have purchased the item from Parts Guys Store.
The item is in its original condition, including original packaging, tags, and any accompanying accessories.
You request a return within 30 days of receiving the item.
2. Non-Returnable Items:
a. The following items are non-returnable:
Items that have been used, installed, or altered from their original condition.
Items marked as “Non-Returnable” in the product description.
Items with missing parts, damaged packaging, or other signs of wear and tear that prevent resale.
3. Return Process:
a. To initiate a return, follow these steps:
Contact Parts Guys Store through our contact page.
Provide your order number, a description of the item you want to return, and the reason for the return.
Wait for our response and instructions, which will include a return authorisation if your request is approved.
b. You are responsible for shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
4. Return Shipping Costs:
a. If you are returning an item due to a defect or an error on our part (e.g., you received the wrong item or a damaged item), we will cover the return shipping costs.
b. If you are returning an item for reasons other than defects or errors on our part (e.g., you changed your mind or no longer need the item), you are responsible for the return shipping costs.
4. Return Shipping Costs:
a. If you are returning an item due to a defect or an error on our part (e.g., you received the wrong item or a damaged item), we will cover the return shipping costs.
b. If you are returning an item for reasons other than defects or errors on our part (e.g., you changed your mind or no longer need the item), you are responsible for the return shipping costs.
5. Refund or Exchange:
a. Upon receiving the returned item and inspecting it, we will process your refund or exchange based on your preference:
Refund: If you choose a refund, we will credit the original payment method used for the purchase. Please allow 1-2 business days for the refund to be processed.
Exchange: If you request an exchange for the same item, we will ship the replacement item to you upon receiving and inspecting the returned item.
6. Contact Us:
a. If you have any questions or concerns regarding our Returns Policy or need assistance with a return, please contact us through or use the contact information provided on our website.
We value your business and are dedicated to ensuring a smooth and fair return process. Thank you for shopping at Parts Guys Store. Your satisfaction is important to us, and we look forward to assisting you with any returns or exchanges.
WARRANTY
Partsguysuk
Warranty Duration: We offer a warranty of 12 months or 12,000 miles (whichever comes first) on all new parts sold by Partsguysuk. This warranty applies from the date of purchase and covers any defects in material or workmanship.
Warranty Coverage:
New Parts: Our warranty covers new parts only. Used or refurbished parts are not covered under this warranty.
Defects: The warranty covers defects in material and workmanship. If the product is found to be defective during the warranty period, we will replace the part at no additional cost to the buyer.
Exclusions: The warranty does not cover damage caused by improper installation, misuse, neglect, or accidents. It also does not cover any associated labor costs for installation, diagnostics, or any other expenses.
Warranty Claim Process:
Contact Us: If you believe you have a warranty claim, please contact us.
Provide Information: Please provide your details, purchase date, and a description of the issue or defect.
Evaluation: We will review the information and may request additional details or photos to assess the claim.
Resolution: If the product is deemed to be covered under the warranty, we will provide a replacement part. If a suitable replacement is not available, a refund will be issued to the buyer.
Important Notes:
The warranty is non-transferable and is valid only for the original purchaser.
It’s the buyer’s responsibility to ensure the part is installed correctly and by a qualified mechanic.
We reserve the right to decline warranty claims that do not meet the specified criteria.
Partsguysuk Customer Support
DATA PRIVACY
Last Updated: 04/11/2023
At Partsguysuk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Data Privacy Policy outlines how we collect, use, and protect the data you provide when you shop with us.
1. Information We Collect:
We collect information from you to provide a seamless shopping experience and fulfill your orders. The information we may collect includes:
Personal Information: Name, shipping address, billing address, email address, and phone number.
Transaction Details: Information related to the products you purchase and any communications or inquiries you make with us.
2. How We Use Your Information:
We use your information for the following purposes:
To Process Orders: To fulfill and process your orders, communicate with you about your purchases, and provide customer support.
To Improve Our Services: We may use your feedback and purchase history to enhance our product offerings and improve our services.
To Send Updates: We may occasionally send you updates, promotions, and information related to our products, unless you choose to opt out.
3. Data Security:
We take the security of your data seriously and employ reasonable measures to protect it. Your personal information is stored securely, and we use industry-standard practices to protect it from unauthorized access or disclosure.
4. Disclosure of Information:
We do not sell, trade, or transfer your personal information to outside parties, except for trusted partners who assist us in conducting our business, provided they agree to keep your information confidential.
5. Your Rights:
You have the right to access, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us using the information below.
6. Cookies:
We may use cookies to enhance your shopping experience on the website. Cookies are small data files stored on your device. You can manage or disable cookies in your web browser settings.
7. Links to Third-Party Websites:
Our Store may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies if you visit these sites.
8. Updates to Privacy Policy:
We may update this Data Privacy Policy from time to time. The most recent version will always be posted on our website. Please review it periodically.
9. Contact Us:
If you have any questions or concerns about your data privacy, wish to exercise your rights, or want more information about our practices, please contact us.
Thank you for choosing Partsguysuk. We value your trust and are committed to protecting your privacy.